Mar 24, 2025
“The biggest risk for executives and corporations is distance from the customer. It’s the number one thing that will kill you.”
This is a special episode only available to our podcast subscribers, which we call The Mini Chief. These are short, sharp highlights from our fabulous guests, where you get a 5 to 10 minute snapshot from their full episode.
This Mini Chief episode features Jack Delosa, Founder & CEO of The Entourage.
His full episode is titled Frameworks for success, Building customer connection, and Raising capital from an investor’s viewpoint.
You can find the full audio and show notes here:
🎧👉 chiefmaker.com/360 👂
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Jack is a successful entrepreneur, investor, and best-selling author, having founded The Entourage in 2010, Australia's largest business growth agency, through which he has helped clients generate over $6 billion in revenue.
Just 5 years’ prior, Jack had enrolled in a Commerce & Law Degree, only to drop out three months later to found a marketing agency in Melbourne.
Since then, he has been named on the Australian Financial Review's 'Young Rich List' five times, and founded and invested in multiple businesses across diverse industries such as biotechnology and aviation.
Jack is the author of Unprofessional and Elevate and stars in the TV show Entrepreneurs, in which he shares insights from top business leaders.
In the full CEO masterclass, we talk about:
✅ Using frameworks to guide you to solving a unique problem in the market
✅ The benefits and pitfalls of raising capital versus bootstrapping your business
✅ The crucial role of both employee and customer feedback in continually refining your business operations, and
✅ The immense value of personal growth practices such as meditation for maintaining resilience and focus.
Stay epic,
Greg
Connecting with Jack Delosa
You can connect with Jack via his website.
Books and resources
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We Who Wrestle with God: Perceptions of the Divine - by Jordan Peterson
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Books on Carl Jung - by James Hollis
Similar Episodes on customer journey
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Siobhan O’Sullivan, on Customer experience, looking at yourself in the mirror and how martial arts helped her accelerate her career
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Kevin Gaskell, on Transforming customer experience, driving extraordinary results, and daring to dream
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Jonathan Barouch, on Transforming Customer Experience with Technology and Culture
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